Privacy Policy

Last updated: 28 August 2026

TransferByHeli (“TransferByHeli”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request or arrange a helicopter transfer, or otherwise interact with our services.

TransferByHeli operates from Warmond, the Netherlands, and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Dutch data protection legislation.

1. Who we are

TransferByHeli
KVK number: 9604636
Warmond, The Netherlands
Email: info@transferbyheli.com

For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at info@transferbyheli.com.

2. What personal data we collect

Depending on how you interact with us, we may process the following categories of personal data:

• first and last name;
• company name and job title;
• email address;
• telephone number;
• billing and invoicing information;
• details relating to a requested or booked helicopter transfer;
• departure and arrival locations;
• date and time of travel;
• flight or transfer details;
• passenger information where necessary to arrange a transfer;
• correspondence and communications with us; and
• technical information relating to your use of our website, where applicable.

We only collect and process personal data that is reasonably necessary for the relevant purpose.

3. How we collect personal data

We may receive personal data:

• directly from you when you contact us;
• when you submit a transfer request or booking;
• when you communicate with us by email, telephone, WhatsApp or other communication channels;
• from your employer, travel organiser, private jet broker, FBO, hotel, event organiser or another business acting on your behalf; or
• automatically when you use our website, where applicable.

If we receive personal data about you from another person or organisation, we will process that information in accordance with applicable data protection legislation.

4. How we use your personal data

We may use your personal data for the following purposes:

Providing and arranging helicopter transfers

We use personal data to receive, assess and process transfer requests and to arrange helicopter transportation with suitable operators or other service providers.

This may include sharing relevant information with the helicopter operator or other parties involved in providing the requested service.

Communication

We use your contact details to communicate with you about your request, quotation, booking, transfer or other enquiry.

Contract administration

We may process personal data to prepare, enter into and perform agreements with customers, suppliers and business partners.

Billing and administration

We may process personal data for invoicing, payment administration, accounting and other business administration purposes.

Legal and regulatory obligations

We may process personal data where this is necessary to comply with legal or regulatory obligations.

Business operations and security

We may process personal data where necessary to operate, maintain and secure our website, systems and business processes.

Marketing

Where permitted by applicable law, we may use business contact details to send relevant information about our services.

Where consent is legally required for marketing communications, we will only send such communications after obtaining the required consent. You may withdraw your consent or object to direct marketing at any time.

5. Legal bases for processing

We process personal data only where there is a lawful basis under the GDPR.

Depending on the circumstances, the legal basis may include:

• Performance of a contract – where processing is necessary to provide or arrange a requested service or to perform an agreement;
• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your fundamental rights and freedoms;
• Legal obligation – where processing is necessary to comply with a legal or regulatory obligation; and
• Consent – where we have asked for and obtained your consent to process personal data for a specific purpose.

6. Sharing personal data with third parties

TransferByHeli may need to share relevant personal data with third parties where this is necessary to provide our services or operate our business.

Depending on the circumstances, these parties may include:

• helicopter operators and aviation service providers;
• FBOs and other aviation partners;
• travel agencies, private jet brokers, hotels, event organisers or other intermediaries involved in your booking;
• payment service providers;
• accounting and administrative service providers;
• IT, hosting and communication service providers, including communication platforms such as WhatsApp; and
• public authorities or other organisations where disclosure is required by law.

We only share personal data where this is necessary, appropriate and permitted under applicable data protection legislation.

We do not sell personal data to third parties.

7. Communication via WhatsApp

TransferByHeli may use WhatsApp as a communication channel for enquiries, quotations, bookings, transfer coordination and other communication relating to our services.

If you choose to communicate with us via WhatsApp, your personal data and communications may be processed by WhatsApp and its affiliated companies in accordance with their own terms and privacy policies.

We may receive and process information that you provide to us through WhatsApp, including your name, telephone number, messages, documents, travel details and other information relevant to your enquiry or booking.

We will only use information received through WhatsApp for legitimate business purposes, including responding to enquiries, arranging and managing helicopter transfers, communicating with customers and business partners, and administering bookings.

Where information received through WhatsApp is necessary for the performance or administration of a booking, we may transfer or record the relevant information in our own business systems or share it with the helicopter operator or other service providers involved in the transfer.

You are not required to use WhatsApp to contact TransferByHeli. You may also contact us by email or telephone.

8. Helicopter operators and service providers

When you request or book a helicopter transfer, it may be necessary for us to provide relevant passenger and transfer information to the helicopter operator or another service provider responsible for performing the transfer.

The information shared will be limited to what is reasonably necessary for the safe and proper organisation and execution of the transfer.

Where applicable, the helicopter operator or other service provider may process your personal data as an independent data controller and may have its own privacy policy.

9. International transfers

Some of our service providers or business partners may process personal data outside the European Economic Area (“EEA”).

Where personal data is transferred outside the EEA, we will ensure that the transfer is carried out in accordance with the GDPR and that appropriate safeguards are in place where required.

10. How long we retain personal data

We do not retain personal data for longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Different categories of information may therefore be retained for different periods.

For example, information relating to contracts, invoices and financial administration may need to be retained for a longer period because of applicable legal and tax obligations.

When personal data is no longer required, we will delete it or anonymise it where reasonably possible.

11. Cookies and website technology

Our website may use cookies and similar technologies.

Some cookies may be necessary for the proper functioning, security and usability of the website. Other cookies, such as analytics or marketing cookies, may only be used where this is permitted under applicable law and, where required, after obtaining your consent.

Information about the specific cookies and technologies used on our website may be provided through our cookie settings or cookie notice.

12. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal data.

13. Your rights under the GDPR

Depending on the circumstances, you have the following rights under the GDPR:

• the right to access your personal data;
• the right to have inaccurate personal data corrected;
• the right to request deletion of your personal data;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to data portability; and
• where processing is based on consent, the right to withdraw your consent at any time.

These rights are subject to certain legal conditions and exceptions.

You may exercise your rights by contacting us at:

info@transferbyheli.com

We may need to request additional information to verify your identity before processing a request. This is a security measure intended to prevent personal data from being disclosed to the wrong person.

14. Direct marketing

If you receive marketing communications from us, you can unsubscribe or object to receiving further marketing communications at any time.

You can also contact us at info@transferbyheli.com to request that your personal data no longer be used for direct marketing purposes.

15. Children

Our services are primarily intended for businesses and adults arranging travel.

We do not knowingly collect personal data directly from children unless this is necessary for the organisation of a transfer and the processing is otherwise lawful.

Where passenger information relating to a child is required to arrange a transfer, such information should normally be provided by a parent, guardian, travel organiser or another person authorised to provide the information.

16. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first at:

info@transferbyheli.com

You also have the right to lodge a complaint with the competent data protection authority.

In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, business processes, technology or legal requirements change.

The most recent version will always be published on our website. The date at the top of this Privacy Policy indicates when it was last updated.

18. Contact

If you have any questions about this Privacy Policy or about how TransferByHeli processes your personal data, please contact us:

TransferByHeli
Warmond, The Netherlands
KVK: 9604636
Email: info@transferbyheli.com